Mentessa Help Center

Welcome to our help center. Here you can find documentations regarding frequently asked questions regarding our product.

How to help people find their way back into Mentessa?
How to help people find their way back into Mentessa?
To help people find their way back to Mentessa, share the link on your website or use these tips to help them add it their start screen.
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How to add a meeting to your calendar?
How to add a meeting to your calendar?
Mentessa allows you to add meetings to your calendar. Simply download the ics file from the booking confirmation email.
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What to do if my mentor or mentee has no availability and I can’t book a meeting with them?
What to do if my mentor or mentee has no availability and I can’t book a meeting with them?
In order to book meetings with your mentor or mentee, it is important that you both set your availability in your profile section under the Availability...
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What are the roles supported on Mentessa?
What are the roles supported on Mentessa?
Mentessa manages roles and permissions for you! The two roles you will always find in Mentessa are User and Admin roles.
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How and where can I provide some feedback?
How and where can I provide some feedback?
As part of a mentoring program or proactively learning from your network and colleagues, the opportunity to provide feedback on the process and your personal...
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What is the Resources section in my community?
What is the Resources section in my community?
The Resources page on Mentessa is a section in your community where you can find onboarding support such as learning videos and tutorials.
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What is a mentoring session and how does it work?
What is a mentoring session and how does it work?
A mentoring session is an appointment with your mentor or mentee that can have different purposes (e.g. collaboration, informal coffee chat, setting goals,...
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How do I book a meeting?
How do I book a meeting?
Once you have set your availability, you can book sessions with other community members. In order to book a meeting with a member of your community, follow...
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How can I change the frequency of a running ritual?
How can I change the frequency of a running ritual?
In order to manage the frequency of a running ritual as an admin, go to the tab "Rituals" in your settings area and click on “Manage ritual”.
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How to set my availability and state my skills on Mentessa?
How to set my availability and state my skills on Mentessa?
Setting your availability for skill sharing and mentoring is very important in order to book sessions with other members and create mentoring collaborations.
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How do I set a bookmark?
How do I set a bookmark?
The Mentessa community is available 24/7 at mentessa.com. In order to find your way back, add it to your bookmarks by clicking on the star symbol on the...
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How do I complete my profile?
How do I complete my profile?
In order to fill out your profile go to the tab “Profile” and click on “Personal”.
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How does the Search bar work?
How does the Search bar work?
In order to find the right person to learn from or identify who already owns the skills you need to develop, you can use the search bar in your community.
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How to activate a networking program for your community?
How to activate a networking program for your community?
The Happy Hour Ritual matches participants at random and is very useful if many new employees have joined your organization recently and if the goal is...
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How to enroll in the Happy Hour Ritual?
How to enroll in the Happy Hour Ritual?
In order to enroll in the Happy Hour Ritual, go to the tab "Rituals" and click on “Enroll”.
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How to activate a ritual and invite participants?
How to activate a ritual and invite participants?
In order to activate a ritual and invite participants as an admin follow the following steps:
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How to set up your community before inviting members?
How to set up your community before inviting members?
Upload your organization´s logo, customize your community colors and set an email sender.
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How to allow your members to post content to your community?
How to allow your members to post content to your community?
As an admin you have the option to grant permissions regarding posting news to members of your community.
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How to post news and videos on Mentessa?
How to post news and videos on Mentessa?
In order to post news and videos on your community, click on “Add video” under the Resources section and “Add news” under the News section.
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How do I resend invites to pending members as an admin?
How do I resend invites to pending members as an admin?
In addition to the options to manage, deactivate, restore and delete members, you can resend invites to members who haven’t joined yet.
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How do I manage, deactivate, restore and delete members as an admin?
How do I manage, deactivate, restore and delete members as an admin?
There are currently four options to manage a member’s role and status on Mentessa.
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How do I match members as an admin?
How do I match members as an admin?
You can manually match members as an admin by clicking on “Match people” in your Matching tab under your settings.
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How to integrate Mentessa with Discord?
How to integrate Mentessa with Discord?
In order to integrate Mentessa with Discord, the toggle “Enable Server Widget” has to be active in your Discord settings.
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Why doesn’t my invitation link work?
Why doesn’t my invitation link work?
Invitation links expire after 30 days for security reasons. An expiration date is necessary for security reasons.
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How do I log in to Mentessa via LinkedIn?
How do I log in to Mentessa via LinkedIn?
When a member gets invited to a Mentessa community, she or he can choose how they want to log in.
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How to use Mentessa's self-matching feature to find a mentor, build your professional network, or collaborate with peers effectively?
How to use Mentessa's self-matching feature to find a mentor, build your professional network, or collaborate with peers effectively?
Mentessa's self-matching feature is the easiest way possible to request a match for mentoring, collaboration, feedback, a podcast or anything else. In...
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How do matches work at Mentessa
How do matches work at Mentessa
Matches on Mentessa facilitate seamless connection between coworkers, know-how exchange and learning from each other.
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What is an Onboarding Matching?
What is an Onboarding Matching?
This gives new hires a human welcome and speeds up their productivity. It helps reduce admin overhead, and helps increase new hire engagement by 58%.
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What is an Event Matching?
What is an Event Matching?
You want to conduct a matching during your event, so your community can get to know each other?
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What is a Skills Matching Ritual?
What is a Skills Matching Ritual?
This automated people-to-people workflow connects employees, so they can develop or learn new skills from each other. This ritual matches employees with...
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What is a Happy Hour Ritual?
What is a Happy Hour Ritual?
The Happy Hour Ritual is an automated random matching to build connections between members from your community and grow their own networks.
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How to enroll in Rituals?
How to enroll in Rituals?
There are currently two ways to enroll in a ritual: you can enroll via email or enroll directly through your “Rituals” tab by clicking on “Enroll”.
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How do I connect Mentessa with SSO?
How do I connect Mentessa with SSO?
Mentessa can be easily integrated with common identity management providers.
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What are Mentessa’s Rituals?
What are Mentessa’s Rituals?
Rituals improve learning through social connection and unlock the tacit knowledge of your organization.
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How do I invite new members?
How do I invite new members?
There are four options for inviting members on Mentessa at the moment:
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How do I reset my password?
How do I reset my password?
In case you lost or forget your password, you can click on “Forgot Password?”.
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Integrations
Integrations
We offer three types of integrations: CSV Import, SSO, Just-in-time provisioning.
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