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Case Study · Banking & Financial Services

The skills your people already have are hiding in plain sight

A regional European bank needed a real picture of its workforce's capabilities — without another static survey, and without sending sensitive employee data to a third party. Mentessa mapped it in weeks, one short challenge at a time.

Client
🏦
Regional Bank, Central Europe
Multi-department retail & commercial banking

"We didn't need another engagement survey. We needed to know what our people can actually do."

127
employees self-assessed their skills through the platform
660
skills challenges completed across the organization
5.2
average challenges completed per employee

HR knew the org chart. It didn't know the skills.

Like most established financial institutions, the bank had job titles, tenure, and performance reviews — but no reliable, structured view of what its employees could actually do, or where the gaps really were. Traditional skills audits meant long questionnaires nobody finished, and sending data to external AI vendors raised immediate compliance concerns.

i.

Get a structured, org-wide view of employee skills — fast

ii.

Keep sensitive HR and skills data fully in-house and compliant

iii.

Make participation something employees would actually finish

A skills framework people actually want to complete

Mentessa turned skills discovery into short, AI-guided challenges — self-assessed, peer-reviewed, and manager-validated — mapped against five core skill categories.

01

Industry

Sector-specific expertise, tailored to the organization's own roles and documents.

02

Cognitive

Problem-solving, critical thinking, analytical reasoning.

03

Interpersonal

Communication, teamwork, conflict resolution.

04

Leadership

Strategic thinking, delegation, change management.

05

Digital

Digital literacy, data analysis, tool proficiency.

Built for accuracy, privacy, and completion

Gamified micro-challenges

Instead of one long survey, employees worked through short, mobile-friendly challenges — direct questions, peer input, and real examples, a few minutes at a time.

Privacy-first AI

All skills processing happened within the organization's own secure environment — no employee data was shared with external AI providers.

Org-wide skills map

Results rolled up automatically by department and category, giving HR and leadership a live view of strengths and gaps — no manual spreadsheet work.

From guesswork to a living skills map

Three shifts, in the order the bank experienced them.

01Week one

Fast, voluntary adoption

127 employees across nine departments opted in and started completing skills challenges within days — no mandate needed, because the challenges were short enough to finish on a break.

02Ongoing

Depth, not just breadth

Employees didn't stop at one challenge — they completed 5.2 on average, self-assessing, getting peer input, and revisiting categories where they wanted a sharper picture of their own skills.

03Beyond the pilot

A foundation for mentoring and mobility

The resulting skills map became the basis for matching employees to mentors, internal roles, and targeted development — replacing anecdote with an actual, current dataset.

Key learning
"Design matters as much as data. Short, well-sequenced challenges got finished. Long, generic ones didn't — no matter how interested people were." Mentessa product findings, skills discovery pilot

See what your workforce can actually do

Mentessa turns skills discovery into a habit employees keep — and gives HR a live, org-wide skills map to act on.

No credit card required · Data stays within your organization