How OTP Bank turned onboarding into a culture engine
CEE's largest financial institution was scaling fast through acquisition. Mentessa gave every new hire a mentor, a goal, and a reason to stay — without adding a single hour to HR's workload.
"People-centric employee onboarding is crucial for achieving our strategic goals."
Growing fast, everywhere, without losing the culture that got you here
OTP was doubling down on its growth strategy across Central and Eastern Europe — acquiring local banks and expanding its branch network at pace. Onboarding couldn't scale the old way: manual, HR-heavy, and disconnected from the people doing it remotely.
Onboard new hires better and faster
Reduce admin overhead for central HR
Bring new hires into the OTP culture — also remotely
One AI-driven, learning-by-connecting platform
Mentessa replaced scattered onboarding checklists with a single mentoring experience — matched, guided, and measured automatically.
Digital Onboarding
New hires are matched with the right mentor from day one, based on real skills and goals — not a spreadsheet.
Human-centered Experience
A fun, peer-to-peer process with goals, feedback, and badges — so onboarding feels like connection, not compliance.
Live Data Dashboards
Automated progress reports give HR and managers real-time clarity — no more chasing status updates.
From a successful pilot to a strategic rollout
Three shifts, in the order OTP experienced them.
Personalized onboarding journey
Every new hire was matched with a mentor based on their profile. As a tandem, they used Mentessa to set specific goals, exchange feedback, and earn badges together.
Structured guidance and transparency
Automated progress reports saved time for HR and managers, and created clarity for everyone involved — enabling faster, data-driven decisions instead of manual check-ins.
Employee satisfaction and better retention
The compelling peer-to-peer process, backed by custom badge rewards, helped new hires meet more people and learn faster — reducing negative attrition along the way.
"After a successful pilot, OTP was convinced that people-centric employee onboarding is crucial for achieving their strategic goals." OTP Bank · Post-pilot review
Give your next hire a mentor, not just a manual
See how Mentessa matches new hires with the right mentor automatically — and what it could do for your onboarding numbers.