Onboarding Software: How Does Mentessa Build A Top Solution?
John was a mid-career engineer who had just accepted what he thought was the career opportunity of a lifetime. With the right remuneration and an exciting job description, the offer, by a household-name technology giant, felt like a dream come true.
Until the start of onboarding. For the first month of his tenure, John had to watch over 500 hours of video recordings on his laptop at home.
As far as workplace problems go, John’s predicament was hardly the worst faced by a new employee. Nonetheless, what do you think happened to his initial enthusiasm and excitement? How much of the information in the endless video manuals do you think he was able to retain? How aligned was he with the mission and values of the company? How familiar with the corporate culture – the real intricacies of it, not the slogans on promotional brochures – after so many hours in front of a laptop and no one to talk to?
The fact is companies are increasingly relying on onboarding software and video manuals to welcome new hires. This in itself is not a problem. Onboarding software is, indeed, incredibly useful. What is problematic is when the search for efficiency goes too far, resulting in cases like John’s. This kind of impersonal onboarding fails to motivate and integrate new hires and is really detrimental to employers’ long-term interests.
It is precisely the type of problem that Mentessa solves. A unique learning platform that helps companies automate onboarding, Mentessa also encourages more communication and collaboration and makes the onboarding process a smooth and personalized experience.
How onboarding software helps welcome new hires
With more and more companies choosing hybrid models or even going fully remote, there is no way around digital processes anymore. Some companies are even opting to hire new employees with the help of digital tools – something which may have seemed unthinkable a few years ago. Once a person has accepted a job offer, onboarding software ensures that nothing falls through the cracks and that essentials, like filling out relevant paperwork, are done on time. A well-organized and well-planned onboarding is key to making a person feel welcome (check out this article if you want to find out why a warm welcome is so important).
Onboarding software automates repetitive administrative tasks and saves busy HR teams valuable time and effort. In addition to making onboarding easier to administer, the software can also enhance the process, allowing for greater transparency and inclusiveness.
Like all human relationships, the interactions among colleagues or among managers and subordinates, are influenced by personal chemistry. We usually work better with people that we like. There is nothing wrong with personal chemistry (or lack thereof) until it starts clouding rational judgment, and creating bias. Due to flawed judgment, a capable new hire could be deemed unsuitable for the job, or a promising employee – overlooked for training and promotions. By recording all steps of the onboarding process, software solutions support decision-making based on numbers and facts, not on bias and personal chemistry.
A transparent and well-monitored onboarding process also enhances inclusivity. Firstly, because employees’ development is not left only to the (flawed) personal judgment of superiors. Secondly, because people opps and line managers have the opportunity to act on time if they see that a new hire is struggling. Instead of just being fired, the person is provided with additional learning and support and given another chance.
Mentessa for onboarding: software with a human touch
With all their amazing capabilities, software solutions cannot and should not fully replace humans in the onboarding process. Only another person can offer the kind of structured guidance that is invaluable for new employees as they adjust to their new teams and organizations. This is where Mentessa’s human-moderated onboarding comes to the fore.
Bridging companies’ need for efficiency and automation with employees’ need for personalized learning, this unique approach ensures that new hires feel included and supported from day one. Each new team member is assigned an accountable mentor who helps them navigate the first few months on the new job.
A useful way to view onboarding is to break it down into three main aspects: paperwork, meetings, and training. Some companies use onboarding apps to inform new hires of the need to attend introductory meetings, fill out required documents and participate in training sessions. While apps do a great job of sending reminders, they can’t possibly help a busy new employee who is trying to prioritize their onboarding tasks. With Mentessa, the employee is not left alone with this. Goals are decided together with the mentor who is also available for clarification and guidance. Furthermore, the mentor helps the new hire navigate corporate culture and offers advice in case any challenges arise.
Besides the structured guidance, greater transparency, and accountability, Mentessa also offers new hires a whole community of peers at their fingertips. The platform connects everyone in the company based on interests and skills. New employees can easily connect with other recent hires. In case they have technical questions, they can also book appointments with colleagues, regardless of their department or rank in the company. This kind of purposeful onboarding helps people enlarge their network, encourages collaboration, and ensures fair opportunities for everyone in the company.
Choosing the best onboarding software
With so many software solutions on the market, it is easy to lose sight of priorities. Below is a short list of recommendations on the key characteristics that onboarding software should meet:
Easy to use: A complicated solution will add to the burden for HR teams, rather than help them.
Works on all kinds of devices: The solution should be easy to access from all kinds of devices.
Easy to customize: Each company has unique onboarding processes, and this should be accounted for.
Flexible: This ensures that a solution is future-proof.
Handles multiple roles: Different rights and permissions are needed for different stakeholders.
Offers built-in reporting: KPIs can be monitored in real-time.
Easily exports data: This helps HR teams produce all sorts of reports easily.
Mentessa meets all of the above criteria. It is customizable, flexible, and easy to use by everyone involved. In addition, the platform is a comprehensive solution with onboarding, mentoring, and upskilling features. This makes it easier to integrate with the technical infrastructure of a company. More importantly, Mentessa supports team members throughout their entire employee journey, helping them feel more empowered and happier at work.
To find out more about Mentessa’s human-moderated onboarding and its unique benefits for new hires and the company:
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As the name suggests, informal learning is a learning experience which is spontaneous and unregimented. Someone’s curiosity may be piqued by something they had heard earlier, urging them to search for more information on the company’s learning platform or online. A manager may look over training materials because of a question they had been unable to answer earlier. A junior employee may gain valuable insights by chatting to an experienced colleague. All of the above are examples of informal learning. The common theme is that employees are relaxed. Many times, so relaxed that they may not even regard the experience as learning. In addition, there is no curriculum, no requirement to cover any predetermined items. While in some cases HR and L&D professionals may have helped to connect people – for example by organizing company events – or may have helped create the general setting, the actual content of the learning experience is not planned in advance.
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